This privacy notice tells you what to expect us to do with your personal information.

● Contact details

● What information we collect, use, and why

● Lawful bases and data protection rights

● Where we get personal information from

● How long we keep information

● How to complain

 

Contact details

Telephone 07376658746

Email daniel@i-prospect.net

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

● Names and contact details

● Purchase or account history

● Call recordings

● Records of meetings and decisions

 

We collect or use the following information for service updates or marketing purposes:

● Names and contact details

● Addresses

● Marketing preferences

 

We collect or use the following information to comply with legal requirements:

● Name

● Contact information

● Employment position

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We collect or use the following personal information for dealing with queries, complaints or claims:

● Names and contact details

● Address

● Payment details

● Call recordings

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below.

 

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
 

● Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

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● Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

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● Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

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● Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

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● Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

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● Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

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● Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

 

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide services and goods are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

● Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.  Our legitimate interests are:

o At i-Prospect, we collect and use people’s information to enhance our services and improve the customer experience in ways that benefit both our business and our clients. Our goal is to achieve a balance between our interests and the rights of individuals by carefully evaluating the impact on their privacy and limiting the information we collect to what’s strictly necessary. Benefits of Information Collection: Enhanced Service Quality: By understanding the preferences and feedback of our clients, we can tailor our offerings, ensuring that they receive relevant and personalised experiences that add value. Improved Efficiency: Collecting specific information helps streamline our communication processes and ensure that clients receive timely, pertinent updates. This can minimize unnecessary contact and create a better overall experience. Security and Fraud Prevention: We use collected information to ensure the security of our services and prevent fraud, benefiting both our clients and the integrity of our business. Balancing Benefits Against Risks: We recognize that collecting and using personal information has the potential to impact individuals' privacy. Therefore, we take several precautions to protect and respect individuals’ rights: Minimization: We only collect information that is essential for our business purposes and relevant to providing high-quality service. Transparency: Individuals are informed about the types of information collected, the reasons for collection, and how it will be used. Data Security: We implement robust security measures to safeguard collected data and ensure that it’s protected from unauthorized access or misuse. Opt-Out Options: Individuals are provided with the choice to control aspects of how their information is used, enabling them to make decisions about their privacy. Our legitimate interests are pursued in a way that respects and prioritizes the rights and expectations of the people involved, ensuring a fair balance between our business needs and the privacy of the individuals we serve.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for legal requirements are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

● Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

● Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Where we get personal information from

● Suppliers and service providers

 

How long we keep information
Data is only kept while required and is destroyed afterwards.

 

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 12 November 2024